Skip to content
How to use

Bought, installed, or stuck。

How to collect a license, activate a machine without internet, and find an order after you paid — all here. How the product itself works is on each product site.

ⅠGet started

From purchase to use

1. Order

On the pricing page, pick the product and the tier. After payment, the license appears under Console → My licenses. Nothing is issued until money arrives. You can buy without signing in, then recover the order with email and phone on Find order.

2. Collect the license

Back in the software, open System Settings → License and click 'Get the license with your Yuhong account'. Sign in and the license arrives — no code to copy. If that machine has no internet, use Offline activation in the console to get an activation code and type it in.

3. A machine with no internet

The console has Offline activation: paste the request code that machine produced and get an activation code to type back in. The license is bound to that machine; another computer needs another purchase. Disconnecting a device in the console does not invalidate a license already installed; if you truly need it reclaimed, open a ticket and tell us which machine.

Open the console

4. Something broke

Check the changelog first — it may already be fixed. If not, open a ticket in the console and attach screenshots. For a one-off, you can also leave a message on Contact.

ⅡBy product

Questions by product

Each product site has the same list. This page is the index, so you do not have to guess which subdomain to open.

Yuhox Pass

Our device protocol is unusual. Can you connect it?

See which class it belongs to. If it uses one of these five transports, and the message format can be described in the admin, it can be connected. If it truly cannot, it is using an encrypted private protocol, and you have to go to the vendor.

Are charges accurate while offline?

Deductions run locally under the same rules, and the transaction log stays complete. The risk is the same member spending at two offline points at once; after reconnecting, the balance may end up overdrawn. The system flags this case, and business rules decide how to handle it.

Can it connect to our existing membership system?

Yes. Yuhox Pass handles identification and redemption; member master data can be synced from your system, or confirmed with your system in real time at the moment the card is swiped.

How do I buy it and put it on a device?

Order a pack on the site. After payment the license appears under My licenses. In the software, Get license with Yuhox account. Offline machines use offline activation.

How many licenses does one shop need?

Packs bundle people, devices, and nodes into one tier. Check the pricing page and count your site before you buy.

Can we try it first?

Yes. Apply on the contact page; after we check, we send the trial license to the email you left.

Yuhox Stage

Do you need dedicated hardware?

A single-screen small meeting can go HDMI straight from a laptop. Main plus side screens want a workstation with a dual-output graphics card; add a capture card if you need a video switcher. The capture card looks like a camera to the system; no extra driver setup.

Will it replace a video switcher?

Small and mid-size venues are fine: the switching panel has preview, faders, picture-in-picture and the common layouts — enough for the job. For a real large multi-camera live broadcast, a hardware switcher is still the safer call; the two can coexist — Yuhox Stage runs the run sheet and big-screen content, the switcher handles the cuts.

Do I need extra equipment for livestreaming?

No. Push RTMP from inside the software; fill in the address and stream key the platform gives you. This machine must already have ffmpeg. Install it before you leave; at the venue it often will not download. The console opened in a browser cannot push; only the desktop app can.

Will recording bring this machine down?

The 720p30 default was weighed. This machine is also driving the big screen and the music at the same time. If you want 1080p, try a full run during rehearsal first. Recording writes to disk in segments — a mid-event crash costs at most the last ten minutes, and when the disk runs near full the software stops itself and raises an alert.

Do tablets need an app?

No. Scan a code to join, then click once in the console to bring it in. Any number of tablets, any number of licensed seats. The license counts the main control machine; nothing connected to it is verified again.

Can we change the rundown at the last minute?

Yes, it keeps up. Insertions, skips and rollbacks are supported, and the host changing words live is fine. That's exactly where a run-sheet-driven tool beats a picture-driven one.

Does it work if the venue has no network?

Yes. The site only needs a working LAN (one router is enough); internet is not required. Media stays local, licenses verify offline, and the whole show never touches the cloud.

What can I do without buying a license?

You can create 1 event. Live features are fully on: nothing is locked, no pop-ups, no stoppage. The main screen has a watermark and exports are marked trial. Installing a licence removes them at once.

Does it support Stream Deck?

Yes. It uses hotkeys, not MIDI. Map the keys as hotkeys in Elgato’s own software. Yuhox Stage needs no setup, and it still works if you switch computers. Faders and knobs on MIDI controllers are a separate hardware-panel path.

Can this show's rundown be reused next time?

Yes. One folder per event. Rundown, media, music choices, levels, and subtitle edits all live in it. Copy the folder to another computer and you can start.

Yuhox Edge

What is the recognition accuracy?

We will not give a number detached from your site. The same model varies a lot under different lighting, angles and occlusion. The real approach is to run it on your site for a week, fine-tune on the returned data, then talk accuracy.

How many streams can one box handle?

It depends on box model, resolution, frame rate, and algorithm complexity. Jetson and RK3588 differ a lot. We have to price it from your camera points; there is no one-shot quote.

Can it connect to our current video platform?

It depends on whether your platform can yield a video stream. For Dahua ICC / AnnEye we built account login, automatic device listing and stream pulling; for Hikvision, Uniview, ONVIF devices or national-standard gateway streams, anything that produces an RTSP URL connects the same way. Alerts then push back to your platform through the open API.

How do you upgrade models fully offline?

USB ferry package with models and config; takes effect on import. Alarm data can be carried out the same way for return.

Yuhox Geo

Which formats are supported?

Reading is open end to end for Shapefile, GPKG, GeoJSON, DXF, DWG, KML, KMZ, File GDB, GML and DGN, plus GeoTIFF, DEM and PNG/JPEG rasters. Writing covers GPKG, Shapefile, GeoJSON, and MBTiles, XYZ and MVT tiles. All of these come with automated tests. We do not present unreleased formats as ready.

Is there a command-line version?

Not yet. Batch conversion is available (Enterprise edition): drag in many files and they run in a queue. The command line is still being planned, and once built it can drop into your existing automation. This version runs tasks from the interface.

How large a dataset can it handle?

Limited by this machine's RAM and disk. For large jobs, 16 GB RAM or more is recommended. The job queue can wait in line; you do not have to load everything at once.

Yuhox Relay

Is it really free? Will you start charging later?

The version you download now is free, with no features cut and no license key. If a paid version comes later, this build already on your machine will not stop working because of that.

Will installing it mess up my computer?

It only changes two things: the system proxy on the client, and the network sharing switch on the gateway. Original values are saved first and restored on exit. If the program crashes, the next launch restores them before doing anything else. Uninstall restores them too.

Does my traffic go through your servers?

No. All forwarding happens on your own LAN, directly between two computers. The software does not send traffic, visited addresses or logs anywhere.

Will this cause problems on a company network?

Technically it works, but whether you may use it is a question for your organization. Many organizations forbid sharing the network with unregistered devices. Get permission first.

A blue-background, white-text warning when installing on Windows?

Click the small "More info" line in the window; "Run anyway" appears below. We have not bought a Microsoft code-signing certificate; any software without one gets this prompt.

Does it need administrator rights?

Clients do not need it. The gateway does not either if it only uses proxy mode. Admin rights are needed once if you turn on whole-machine routing, or install it as a start-on-boot system service.

How many machines can one gateway support?

Limited by the bandwidth and performance of the gateway machine itself. Everyday office work, web, and file transfer for about ten machines is fine. If everyone streams video or downloads large files, the bottleneck is the network cable, not the software.

Is source code available?

Not open source for now. The software is free, but the code is not public yet.

Yuhox NetKit

Can I download and install it now?

Not yet. The source is public — read it or build it yourself now; the UI and installer are still being finished, and once the packaging pipeline works we'll announce it on this page.

Do I need a license key?

No. There's no licensing mechanism in the software: no activation, no machine binding, no checks, no expiry. Free use and paid use run the exact same program.

Then what am I buying?

A license document and an invoice, for compliance records, bidding and audits — nothing to do with how the software runs.

How is it priced?

Per day: 1 yuan for 1 day, enter any number of days. No annual plans, no minimum purchase.

Where's the source code?

On GitHub: read it, change it, build it yourself. Non-commercial use is free.

Do probe and capture data get uploaded?

No. Probe results, capture contents and diagnostic records all stay on this machine; nothing is uploaded to us.

Can the AI change my machine directly?

No. The AI can query and suggest, but anything that would change your system only runs after you click it in the UI.

Yuhox Space

Can I use it without buying a license?

Yes. Simulation, 3D rehearsal, logic and parameter editing, smart setup, the guided first run, chip identification and the sample device package need no purchase and never expire — you are simply limited to 3 projects, 1 real machine per project and no production device package. What costs money is writing to real machines, firmware backup and flashing, exporting diagnostic packages, repair diagnostics and production device packages.

Can it be demoed without a real elevator?

Yes. Double-click to launch and watch the virtual elevator run — change the floor count, inject faults, run rehearsals, all without any hardware.

What devices are supported right now?

Only two packages: the elevator control system, and a free PLC example package (it shows how a device package is written, so you can build one for your own equipment). Robots and variable-frequency drives aren't done yet. The real-machine protocol needs documentation from the manufacturer and is integrated per project — it doesn't work universally once installed.

Can it repair boards?

Yes. Connect a J-Link, ST-Link or CMSIS-DAP probe: chip identification is free, factory firmware backup is in the Engineering edition, flashing and repair diagnostics are in Professional. For repair and your own equipment only — never flash or write memory on an elevator in service.

Can it be cracked?

Paid features execute inside the Go process, and official device packages are encrypted. If the package can't be opened, the real-machine functionality might as well not exist — it isn't a switch in the UI.

Yuhox Uni

Can we use it now?

Yes. Open it with your Yuhox account and you have a working front desk, not a demo environment. Four flows are complete: canteen and meal assistance, subsidies and consumption vouchers, move-in and care in institutions, and in-home service with family ratings. For modules that aren't finished we say they aren't finished — we don't dress them up as ready.

If one platform runs both schools and senior care, will it please neither?

That's a real risk. The approach: share the kernel, and configure terminology and processes per domain. If one domain's differences get too big for configuration to solve, it deserves its own product — and we'll say so plainly.

Can we buy just one module?

Yes. Domains enable independently; when you add others later, the existing records keep working — nothing needs re-entering.

Do you supply the hardware?

Hardware chosen per project, not locked to a brand. We handle integration and commissioning.

Yuhox Tongo

Can we use it now?

Yes. Open the workbench with your Yuhox account and you have a working project: creating projects, inviting people, assigning tasks and reporting progress are all there. More keeps landing; we don't write up what isn't built as if it were.

Do I need to set up a team first?

No need. A project doesn't have to belong to a team. Add one later if you need it.

How is this different from Yuhox Count?

Count is about assigning work, doing it, keeping a trail and settling money; it manages the people on site. Tongo connects people to projects and makes progress visible. One leans toward on-site delivery, the other toward getting things done together.

Where is the data stored?

Hosted on servers we provide, located in mainland China by default. Accounts use unified Yuhox sign-in — Tongo's database doesn't store passwords.

Yuhox OneAd

Can I run real ads right now?

Ocean Engine is connected for real — the kind where you can launch actual campaigns. The other channels take weeks of credential review; until they are approved they run a demo adapter, marked "Coming soon" on the channel page and "Demo" in the account list.

How do I buy the desktop edition?

Priced the same as Stage: CNY 1/day, CNY 182.50/year. After payment, the site issues a license voucher — claim it in the app. It's tied to this one machine.

Do I need to register another account?

Not for the SaaS console — sign in to app.onead.yuhox.com with your Yuhox account. The desktop edition uses a local account.

Can you top up my ad account for me?

No. Top-ups at each platform go through corporate wire transfer and contract accounts — we won't build a button that does nothing when clicked.

Yuhox Count

Can we use it now?

This system runs on a real business line, but open registration is not available yet. To use it, contact us first: we open one instance for your project, and in the first phase we get it running smoothly together.

We are not an installation company. Can we still use it?

There is one test: can your work be expressed as person, ticket, on-site evidence, and money settled by a defined view. If it fits, you can use it. For the parts that do not fit we say so plainly, instead of stretching the claim to close a sale.

We have an Excel ledger on hand. Can it be imported?

Yes. Drop the file in and it is parsed first: it tells you how many people it recognized, then you decide whether to import only what fits your capacity or to buy more. It will not truncate your rows without telling you.

Can it be installed on our own servers?

The backend starts from Docker and the database is PostgreSQL, so this part is fine. One connected point to be clear about: photos and attachments are stored in Aliyun Object Storage today, so moving to your own machine means replacing that piece as well, not just bringing the services up.