Terms of Service

Services

Through yuhox.com and its product subsites, Yuhox provides: company and product information, account registration and sign-in, software downloads and updates, open-source project showcases, custom development and integration consulting, product ordering, order and license management, and Yuhox Uni (uni.yuhox.com), business systems for organizations such as elder-care facilities, canteens, schools and communities;Yuhox Tongo (tongo.yuhox.com / app.tongo.yuhox.com), collaboration tools for individuals and teams. The functions actually provided on each page prevail. We may adjust, suspend or retire parts of the features as business needs require, and will announce it ahead of time whenever possible.

Accounts and security

One Yuhox account gives access to all Yuhox products you are licensed for. You must provide true and accurate registration information and keep your password and verification codes safe. To the extent permitted by law, actions taken under your account are treated as your own. If your account is compromised or shows unusual sign-ins, change your password immediately and contact us. You may not rent, lend, sell or otherwise transfer your account to others to circumvent licensing or engage in illegal activity.

Licensing, ordering and scope of use

For commercial products, the feature modules, seat/device scale, license term and deployment mode (public cloud, on-premises, offline) are as stated in the contract, quote and license credentials. Trial versions are for evaluation only and may not be used to provide paid services in production. You may not: crack, bypass or tamper with license and authorization checks; reverse engineer or decompile the software and redistribute it (except where mandatorily permitted by law); bulk-scrape our website or APIs; or use the services to spread malware, attack other systems or engage in illegal activity.

Once online ordering is available, orders, invoices and download records can be viewed in the Console. After successful payment, unless required by law or otherwise agreed, digital products are generally not eligible for no-reason returns once delivered (license issued or installer provided); orders may be cancelled as agreed before delivery.

You can turn on auto-renew for products you already bought under Console → My licenses. Once on, before expiry we charge your wallet at the public price then in effect and issue a new license. If the balance is short, nothing is charged, the license ends on the original expiry date, and you get an in-app message. You can turn it off anytime. We do not send SMS or email for this.

Custom projects and intellectual property

For custom development projects, the business source code, deployment documentation and deliverables belong to the customer within the scope agreed in the contract and are handed over at acceptance. Yuhox retains ownership of its general-purpose components, frameworks, toolchains, open-source projects and brand assets, which are licensed to the customer without affecting the customer's use and further development within the agreed scope. Neither party may use the other's trademarks or trade names for misleading promotion without written permission.

All rights are reserved for website copy, logos, layouts and copyrighted content in open-source repositories unless otherwise licensed. Open-source projects are governed by the open-source license in their respective repositories.

User content and feedback

Content you submit through contact forms, tickets or email must be lawful and truthful and must not infringe others' rights. You grant Yuhox the non-exclusive right to process and store it as necessary to provide the services. Product improvement suggestions you volunteer may be used by Yuhox to improve products without disclosing your trade secrets, and without any additional payment obligation unless separately agreed.

Reporting violations

If you find someone using Yuhox accounts, pages or products to spread illegal or harmful information, impersonate us or commit fraud, please notify us through the Complaints and reports page or the dedicated reporting mailbox report@yuhox.com . After receiving a report we will verify and act as soon as possible (removing violating content, banning accounts, restricting features) and keep a record of each action for review. Malicious or false reports may carry legal liability.

Special terms for Yuhox Uni

1. What we are.This platform is an information and tools platform that provides software systems to service providers. Elder care, nursing, catering, courses and other services you book, enroll in or buy on the platform are provided by the specific service provider, and the service contract is between you and that provider。

2. What we do not do.We do not provide medical diagnoses, medication advice or health conclusions: the numbers, reminders and assessment results in the system are for reference only and cannot replace a doctor's diagnosis; if you feel unwell, see a doctor promptly; wemake no guarantee about the service quality of providers or the authenticity of their credentials; we only record the credentials providers submit and remind them of expiry.

3. About money.The platform does not hold, pool or settle any user funds, and does not collect or pay service fees on anyone's behalf.Payments go directly to the service provider. Stored value such as canteen meal cards is collected and held by the business that receives it, and that business is responsible for top-ups, spending, refunds and balance disputes. The platform only provides bookkeeping tools. The interface states which organization collects and holds each stored-value payment.

4. Emergencies.The platform's alarm, call, fall and vital-sign alert features are aids only and do not replace 120, 119 or 110. In an emergency, call emergency services first.These features depend on device status, network and site conditions, and we do not guarantee they are available at all times.

5. Your rights.You may view, correct, export and delete your personal information at any time, and withdraw any consent at any time; withdrawal does not affect processing carried out before withdrawal. After withdrawal we stop the corresponding processing, but records within statutory retention periods are kept as required by law. See the Privacy Policy。

6. Electronic signatures.Electronic signing on the platform uses the "agreed by the parties" form permitted by Article 13(2) of the Electronic Signature Law, which is not equivalent to a digital certificate from a third-party CA; you may choose to sign on paper instead.

Special terms for Yuhox Tongo

1. What we are.Tongo is a collaboration tool for creating projects, inviting people, assigning work, recording progress and discussing. It is not project-management consulting, legal, financial or academic advice, and does not guarantee schedule, deliverables or quality. Time-conflict hints, completion percentages and plan views are aids for reference only.

2. Your content.You retain rights in the projects, tasks, reports, comments and files you create. You grant Yuhox a non-exclusive right to store and process them as needed to provide this service. You warrant that you have the right to upload what you submit, and must not upload illegal information, others' trade secrets without authorization, or others' personal information. If we find illegal content, we may delete it, limit features or suspend the account as the law allows.

3. Invite links.An invite link is a key: anyone who holds it and is signed in with a Yuhox account can join the project. Keep it private; do not post it publicly. If a leak lets others join, the person who created or shared the link bears the corresponding consequences. You may revoke a link at any time.

4. Files, backups and availability.Uploading means you have the right to handle that file. We do not warrant the truth, completeness or legality of file contents. The current free service is provided as-is, without a specific availability commitment. Keep your own backups of important content; you may request an export or account deletion and leave at any time.

5. Your rights.You may access, correct, export or delete your personal information, and withdraw consent; withdrawal does not affect processing carried out before withdrawal. After a project is dissolved or you leave, collaboration content belonging to that project is handled as the project lead instructs or as needed to provide the service. See the Privacy Policy。

Service level and disclaimer

During the warranty period, faults caused by defects in the software itself are fixed free of charge or given a workaround as agreed in the contract. To the maximum extent permitted by law, Yuhox is not liable for interruptions, data loss or indirect losses caused by: customer modifications to code or configuration; third-party device, operating system or network failures; force majeure; failure to deploy and back up as documented; or free trials and open-source components, which are provided as is. In scenarios involving production safety, life or health, the software is an aid only and does not replace on-site management systems, manual review or the obligations of the legally responsible party.

Fees and invoices

Charges are as stated in the order or contract. You must pay on time; overdue payment may result in license suspension. We issue invoices in accordance with regulations and the contract. Price changes do not affect orders already in effect and fully paid unless both parties agree in writing.

Termination and account deletion

You may stop using the service and apply to delete your account at any time. Within Complaints, reports and personal data requests page; no need to contact support first. After a license expires or a contract ends, you must stop using the corresponding commercial features and delete or return confidential materials as agreed. If you seriously breach these terms (for example cracking licenses, attacking the services or infringing intellectual property), we may suspend or terminate your account and licenses and reserve the right to pursue legal liability. Termination does not affect payment and confidentiality obligations already incurred.

Changes to these terms

We may revise these terms and publish them on this page. Major changes will be announced on the website or by email. Continued use after a change constitutes acceptance of the new terms; if you do not agree, stop using the services and delete your account.

Governing law and dispute resolution

The formation, validity, interpretation and dispute resolution of these terms are governed by the laws of the People's Republic of China (excluding conflict-of-law rules). Disputes arising from these terms shall first be resolved through friendly negotiation; failing that, they shall be submitted to the competent people's court where Liaoning Yuhox Intelligent Technology Co., Ltd. is domiciled.If you use Yuhox Uni or Yuhox Tongo as an individual consumer, the above jurisdiction clause does not apply, and you may bring proceedings in the people's court of your domicile or the place of contract performance as permitted by law.

Contact

Liaoning Yuhox Intelligent Technology Co., Ltd.
Address: No. 103-2 Xiushui Street, Huanggu District, Shenyang, Liaoning (1-1-1)
Business and legal: hello@yuhox.com